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How to Connect Wireless Cameras that Have a LAN Cable

July 23, 2015, 7:58 am
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Several wireless IP cameras have a port to plug in an Ethernet cable.  The purpose of this LAN cable port is to complete the setup process of your wireless camera.  After the short setup process is complete, you may disconnect the Ethernet cable from this LAN port so that the camera communicates with your router wirelessly.

Connection Steps

1. Connect the included power adapter to the IP Camera.

2. Connect the IP Camera to a LAN port in your router using a network cable. The IP Camera must first be connected to the router with a cable, in order to configure the Wi-Fi IP Camera settings.

3. Connect the WAN port in your router to Internet, an indicator light will show when the camera has power and Internet access.

Next, you will need to install and run this IPC search tool on your Windows computer. (http://surveillance.zmodo.com/downloader/index/download/file_id/3838/)  Your computer must be using the same router the cameras are using.

 

IPC Search Tool

1. Click on the Refresh button until your cameras appear in the list.

2. Next, right click on the Device name and click Networking.

3. Then click on the WIFI tab.

4. Select your wireless network name by double clicking the name.

5. Enter your wireless password.

6. Finally, click establish connection. Wait for a success or failure reply.

7. If successful, you should be able to remove Ethernet cable from camera to router

and still find your camera in the IPC search tool when refresh button is pressed.

If your cameras do not appear in the Search tool, you will need to reset the

camera. This can be done by pressing the reset button.

ZP-IBI13-W, ZP-IBI13-W, CS-S1U-W Reset button is located in one of the cables

that comes out of the camera.

ZH-IXA15-WAC Reset button is a small hole labeled on back of camera. You will need to insert a pen or bent paper clip into the hole.

Press and hold the button for about 30 seconds while the camera is powered on and connected to the router. The camera will power cycle when the reset is successful. Run the Search again or start at step 1 above. It may take a few minutes for the reset to complete. Keep clicking on the refresh button until the cameras appear. If the reset was successful the cameras should appear in the Search tool.

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If the IPC Search Tool Fails to download, copy and paste this link into your browser;

http://files.zmodo.com/Software%20Files/NVR%20Tools/IPCSearch1.0.15_Setup.exe

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How to Connect Wireless IP Cameras to a Simplified Power Over Ethernet (SPOE) System

July 14, 2015, 8:56 am
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If you need to connect any number of Wireless IP cameras to your Zmodo NVR, please follow along with the steps in this video:

 

 

 

 

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How to Locate the SKU Number on Your Device

July 15, 2015, 3:02 pm
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Zmodo DVRs, NVRs, Cameras, and Accessories use a SKU number instead of a Model Number.  If you contact technical support or request a warranty repair, you will be asked to provide the SKU number of your device.

 

You will first need to locate the Zmodo information sticker on your device as shown below:

 

The SKU number will be labeled on this sticker as the SKU Number.  If your sticker lists both an "Old SKU" and a "New SKU" then the New SKU is the number that you will need to provide.  If the sticker has an "Old SKU" you can simply ignore this number.

 

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How to Backup a Video Clip from a DVR or NVR with July 2015 Software (New Video Backup Method)

July 23, 2015, 7:08 am
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DVRs and NVRs with software from July 2015 have a new method of backing up and saving video files.

Please refer to the below video for steps on how to create a clip and backup a video file clip:

 

 

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How to Connect Wireless Cameras that Have a LAN Cable

July 23, 2015, 7:58 am
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Several wireless IP cameras have a port to plug in an Ethernet cable.  The purpose of this LAN cable port is to complete the setup process of your wireless camera.  After the short setup process is complete, you may disconnect the Ethernet cable from this LAN port so that the camera communicates with your router wirelessly.

Connection Steps

1. Connect the included power adapter to the IP Camera.

2. Connect the IP Camera to a LAN port in your router using a network cable. The IP Camera must first be connected to the router with a cable, in order to configure the Wi-Fi IP Camera settings.

3. Connect the WAN port in your router to Internet, an indicator light will show when the camera has power and Internet access.

Next, you will need to install and run this IPC search tool on your Windows computer. (http://surveillance.zmodo.com/downloader/index/download/file_id/3838/)  Your computer must be using the same router the cameras are using.

 

IPC Search Tool

1. Click on the Refresh button until your cameras appear in the list.

2. Next, right click on the Device name and click Networking.

3. Then click on the WIFI tab.

4. Select your wireless network name by double clicking the name.

5. Enter your wireless password.

6. Finally, click establish connection. Wait for a success or failure reply.

7. If successful, you should be able to remove Ethernet cable from camera to router

and still find your camera in the IPC search tool when refresh button is pressed.

If your cameras do not appear in the Search tool, you will need to reset the

camera. This can be done by pressing the reset button.

ZP-IBI13-W, ZP-IBI13-W, CS-S1U-W Reset button is located in one of the cables

that comes out of the camera.

ZH-IXA15-WAC Reset button is a small hole labeled on back of camera. You will need to insert a pen or bent paper clip into the hole.

Press and hold the button for about 30 seconds while the camera is powered on and connected to the router. The camera will power cycle when the reset is successful. Run the Search again or start at step 1 above. It may take a few minutes for the reset to complete. Keep clicking on the refresh button until the cameras appear. If the reset was successful the cameras should appear in the Search tool.

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If the IPC Search Tool Fails to download, copy and paste this link into your browser;

http://files.zmodo.com/Software%20Files/NVR%20Tools/IPCSearch1.0.15_Setup.exe

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How to Connect Using Internet Explorer Using Windows 10

August 17, 2015, 12:44 pm
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The Windows 10 operating system no longer includes Internet Explorer on the desktop by default, and the new Windows Edge Internet Browser is incompatible with DVRs and NVRs that require Activex to view remotely.

 

You can put Internet Explorer onto your Windows 10 desktop by following the below steps:

 

1. Left click on 'START MENU BUTTON' on the computer and click on 'FILE EXPLORER'

 

 

2. Left click on the icon on the left column labeled 'THIS PC'

 

3. Left double-click on the icon labeled 'LOCAL DISK (C:)'

 

4. Left double-click on the folder labeled 'PROGRAM FILES (X86)'

 

 

5. Left double-click on the folder labeled 'INTERNET EXPLORER'

 

6. Right click on the icon labeled 'IEXPLORE' and choose the copy option

 

7. Close the folder by left clicking on the on the 'X' on the top right of the folder.

 

 

 

8. Right click on the 'DESKTOP HOME SCREEN' and choose 'PASTE SHORTCUT'

9. Ensure 'Active X controls are updated' and log-in to your security system.  Instructions for setting up ActiveX controls can be found here: http://kb.zmodo.com/index.php?solution_id=1022

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How to Enable Gmail's New Security Firewall to Allow Email Alerts

August 18, 2015, 7:30 am
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As of the new Spring 2015 update to Google Gmail security, Gmail no longer allows your Gmail account to receive SMTP email snapshots from your DVR or NVR.

 

When you setup email alerts using the SMTP server and send a test email, Gmail may prevent that email from being sent and you will receive an email from Google that looks like this:

 

In order to setup Google to allow SMTP emails, please follow the steps below:

1. Go to your Gmail inbox so that you can see all of the emails in your inbox.

2. Scroll down to the bottom of the list of emails in your inbox until you see “Details”  Click “Details”

3. Scroll down on the details page until you see “Alert preference”.  In this section, select “Never show an alert for unusual activity” then click “Apply”

4. After selecting "Never show an alert for unusual activity” and clicking "Apply" you will see a pop-up bar on the top of your Gmail inbox for the next seven days.  Google will not allow SMTP email alerts until these seven days have passed and this pop-up bar has gone away.

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How To Connect a Device Online Using Peer-to-Peer (P2P) Connection on a Mobile Phone

September 24, 2015, 8:36 am
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Zmodo devices that have a QR code printed on the label support online viewing using our P2P server.  A QR code looks like this:

 

All Zmodo products that have a QR code can be setup on the internet using the Peer-to-Peer (P2P) method.  You can setup your device online using the P2P method using an Android or iPhone smartphone or tablet.

 Update!  Some items that are compatible with the ZSight app no longer have a QR Code.  If your product's quick guide says that your product uses Smartlink to connect online, then this guide applies to your product!

 

 

 

 

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There is no Smartlink Indicator Light on my Smartlink Camera

October 1, 2015, 3:20 pm
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This guide applies to outdoor cameras which require Smartlink connection according to the cameras' quick installation guide.

Several new outdoor wireless camera models connect using Smartlink, however the Smartlink status indicator lights are not in a normal location.  If the quick guide on your camera states that your camera uses Smartlink to connect to WiFi but you are having trouble locating the Smartlink status light, please see the below image for clarification:

 

 

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How to Power -- Best practice power recommendations for Zmodo products.

October 1, 2015, 4:35 pm
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**If you have any questions or concerns about powering your system that are not resolved within this article, please contact Zmodo support by phone before power the product on. After a product has been powered incorrectly even for a short time, the product may be damaged beyond repair.** 

 

 General Best Practices for Power

  • Always use a single cable to span the entire distance from your power supply to your camera.
  • Do not connect 2 cables together to form a longer cable.
  • Do not use extension cords or non-surge protecting power strips.
  • If you need to use a battery backup, ensure that it has a built in Automatic Voltage Regulator (AVR).
  • Always connect your products to a surge protector to protect against surges, spikes, or lightning strikes.
  • Be sure that all surge protectors have a light for power, and also a separate light indicating that they are currently protecting against surges.

        

 

Best Practices for analog cameras purchased in kits. 

(Examples of Kit Cameras)

 

 

  

  • The standard cameras sold with analog DVR kits are shipped with 60ft cables that are 28AVG, and a 12V 1.5A power supply for every 4 cameras. The kit provided power supply is sufficient only for that configuration.
  • If you need a longer cable, it will be purchased separately from the kit. Never connect 2 cables together to form a longer cable.
  • If you decide to use longer cables longer than 60ft, then you will need to also use a stonger power supply. If your cable length is between 60ft and 165ft, then we recommend using a 12V 3A power supply for 4 cameras. 
  • We recommend against using power cables for these cameras that are in excess of 165ft.
  •  If you are using cameras purchased outside of a kit, we recommend referencing the product specification for the power requirements. Failure to power the cameras correctly will damage the cameras and will also void the warranty.
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Installation Guide for the NE-PSE104 4 Port POE Injector

October 6, 2015, 2:16 pm
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Troubleshooting Smartlink

October 9, 2015, 9:58 am
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Smartlink is a technology similar (but not the same thing as) Bluetooth technology.  It works by using your Smartphone to broad your router's wireless password to any nearby Zmodo or MeShare or FunLux wireless IP cameras after you manually type your WiFi password into the ZSight mobile app.

When connecting using Smartlink, always make sure that your Smartphone is connected to a 2.4 GHz connection on the same wireless router that you intend to connect your Smartlink camera to.

 

If Smartlink connection was unsuccessful, you'll want to try the following steps:

Sometimes, Smartlink connection was successful, however the connection process took so long; the mobile app does not know that Smartlink connection was successful.  We call this issue the "Timeout Error."  To troubleshoot this, choose the option in your mobile app to add a device by "Search LAN."  This will search your router for any devices that are already conneted to your network.  If you experienced the Timeout Error, you will be able to add your camera by choosing the "Search LAN" option on your mobile app.

 

If the above recommendation didn't solve the issue, check the wireless security settings in your router and make sure that your router is using either WPA2-PSK (AES) or WPAWPA2-PPSK (TKIP/AES)

 

 

 

 

TKIP and WEP encryptions are deprecated and no longer considered secure.  Therefore, Zmodo wireless cameras do not support these unsecure encryption types.  If you switch to either WPA2-PSK (AES) or WPAWPA2-PPSK (TKIP/AES) and try again to connect using Smartlink, your connection should be successful.

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What do the Lights on the 2nd Generation Mini NVR Indicate?

October 16, 2015, 7:34 am
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The Second Generation Mini NVRs have three LED bulbs on the top of the cover of the NVR:

 

The three lights on the top front of the NVR will illuminate either solid or blinking in three different colors depending on the status of the NVR.  The following graph shows which color indicates each status:

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How do you install the Zmodo Smart Doorbell - ZH-CJAED?

November 18, 2015, 9:05 am
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This video will walk you through the process of installing your Zmodo Smart Doorbell - 

ZH-CJAED. 

 

 

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Manual for sPoE systems ZP-NC14-S, ZP-NC18-S, ZP-NE18-S

December 14, 2015, 12:55 pm
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Where can I find the quick guide for the ZH-IZV15-WAC PT camera?

December 22, 2015, 2:41 pm
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Quick guide for Zmodo Greet - ZH-CJAED

January 12, 2016, 12:18 pm
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Adding an accessory to the Pivot

January 28, 2016, 3:18 pm
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The Pivot comes with 2 door/window sensors that can be linked to the Pivot. The sensors will work within 48 meters (Approximately 157ft) of the Pivot.

To link a sensor to the Pivot, first install it in your desired location. Typically, you will install the smaller bar on the door or window itself, and then the larger bar on the frame, with the button facing away from the smaller bar. They will need to be installed so that their surfaces are touching when closed.

 

 After installing the sensor, go to the Zmodo App in your smartphone. Within the app, tap on the gear shaped icon in the top right above the Pivot's camera preview image. That should take you to the Pivot's settings screen, where you will select the "Accessories" option.

                                    

 

Within the accessories menu, tap the plus sign to add your accessory. The app will then instruct you to press the button on the sensor. Pressing the button on the sensor will allow you to name you accessory.  

                                           

 

After naming the accessory and tapping the check mark button, the accessory will be linked to your Pivot, and you will see it in the accessories list. From the accessory list you can use the switch to toggle the accessory notifications on and off. Tapping on an accessory in the list will take you to the notifications for that accessory.

                                     

 

The Pivot allows you to set a preset camera view for the camera to turn to any time the accessory is triggered. For those instructions, please visit the article at the link below.

http://kb.zmodo.com/index.php?solution_id=1391

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Playback with the Pivot.

January 28, 2016, 4:51 pm
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The Pivot comes with 16GB onboard storage. The Pivot is designed to use the Intelligent recording mode to record video until full, once full it will then begin to overwrite the oldest footage and continue recording. Intelligent recording takes a still picture once every 5 seconds when no motion or events are being detected. Once motion or an event is detected, it will then begin to record at 12 frames per second until the event passes.

 You are only able to playback through the mobile app while connected to the same network that the Pivot is connected to.

In order to view playback of the Pivots recorded video, first go into the Zmodo app, and tap on the Pivot's camera preview image in order to bring up the live camera image from the Pivot. Next, tap at the top of the screen where it says "Live", you should then see a dropdown and you will want to select the Device Storage option there.

               

 

You should next be prompted to select the day you are wanting to playback, after selecting the day, the playback will initially begin at midnight on that day. If you are wanting to view a different time, tap and drag the horizontal timeline so that the vertical selector line in the middle is positioned over the time that you want to view.

 

               

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Accessory preset setup for the Pivot

January 29, 2016, 11:44 am
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After You have linked your accessories to the Pivot, you are able to create presets to rotate the Pivot to face the accessory when the accessory is triggered.

In order to configure the preset, you must be connected to the same network that the Pivot is connected to.

In order to set the accessory rotation preset, first tap the gear icon to go to the Pivot's settings menu. From the seetings, select the preview option.

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You should then see the preset setting screen, tap the plus sign there to add a preset. Once in the add preset acreen, you will be prompted to name the preset, and you will need to select the accessory that will trigger the preset. 

lastly, navigate the camera to the correct view using the arrows on the image and select save. 

 

               

 

You should then see the new preset added to the preset setting list with a switch allowing you to toggle the preset on or off.

 

 

If the Pivot is moved using any method other than the 360 rotation, you will need to reconfigure the preset to ensure its accuracy.

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